Deleting customers entirely from Raptor's platform succeeds either manually through the Trust Center in the Control Panel or automatically by utilizing the Right to be forgotten-endpoint.
Using one of the two methods will result in total deletion of the customer, including all historical data, cookies, transactional data and person data. It can last up to 14 days until all records have been deleted. If a deleted customer registers again on the same ID within 14 days after being deleted, there is a risk that new records will be deleted too.
Manual deletion
- Log in to Raptor Control Panel
- Go to Administration -> Trust Center
- Enter one or multiple identifiers of the customers you wish to delete (separate multiple entries by a comma)
- Click "Delete"
In the Single Customer View you will be able to check, when a customer has in fact been deleted. By looking up a deleted customer you should get no results after the 14 day's deletion period.
Automated deletion: Use the Right to be forgotten-endpoint
For an automated deletion process, you can utilize Raptor's Right to be forgotten-endpoint. Here is how to use it:
- Call the endpoint: https://gdpr-api.raptorsmartadvisor.com/{AccountId}/DeleteUser (AccountId is the four or five digit ID found on your Control Panel account)
- Send a POST with this JSON:
|
{ "UserId": "{Id}" } |
Each request can contain one user.
The ID is a user identifier of the user you want to delete. The format must be the same as already used in Raptor.
- Add a header including the API Key. Use the key "x-api-key" and set the value to the API key (reach out to Raptor to get your API Key - if you administrate multiple Raptor account, you need an API key for each account)
- The endpoint will return an OK to indicate that the delete-message is received and the deletion process is initiated
- In the Single Customer View you will be able to check, when a customer has in fact been deleted. By looking up a deleted customer you should get no results after the 14 day's deletion period.